Returns & Refunds policy

At The Word Store, we specialize in collectibles. Due to the nature and market volatility of these items, please review our policy carefully before making a purchase.

❌ All Sales Are Final ❌

All products sold on our store are final sale.

Because trading cards are collectible items with fluctuating value, we do not accept returns, exchanges, or refundsunder any circumstances.

Pre-Order Cancellations (Store Credit Only)

We understand that plans can change.

• Pre-orders may be canceled at any time before fulfillment

• Cancellations will be issued store credit only

• No refunds will be provided for canceled pre-orders

To request a cancellation, please contact us at:
📧 support@thewordstore.ca

Order Cancellations (After Fulfillment)

Once an order has been processed, fulfilled, or shipped, it:

• Cannot be canceled

• Is not eligible for refund or store credit

Please ensure all order details are correct before completing your purchase.

Damaged or Incorrect Orders

If you receive an item that is:

• Damaged during shipping, or

• Incorrect compared to your order

Please contact us within 48 hours of delivery at:
📧 support@thewordstore.ca

Include:

• Your order number

• Clear photos of the issue

We will review your case and determine a resolution if applicable.

📌 Agreement to Policy

By placing an order with The Word Store, you acknowledge and agree to this Returns & Refunds Policy.